Flushmate Parts Store


Sales Policy
All eFLUSHMATE orders require credit card payment by either American Express, Discover, Visa or MasterCard. Cash, check, or C.O.D. requests will not be accepted. Prices are stated in U.S. dollars and are subject to change without notice.

Return Policy
eFLUSHMATE online purchases may be returned within 30 days. All items are subject to a 25% restocking fee. To receive credit, customer must request a return goods authorization number (RGA#) prior to returning any item. Items must be returned to Flushmate in unopened or original condition suitable for resale, with a copy of the packing slip enclosed and with a valid RGA# written on the box.

Please CLICK HERE (this will pop up an email with your default email client) or email esales@flushmate.com (the subject of the email should be "RGA Number Web Request") to request a return goods authorization number. Enter your information including order number and reason for the return. We will then email you back with a Return Goods Authorization number to include on the box you return.

What information do we collect?
We collect information from you when you register on our site. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience. Your information helps us to better respond to your individual needs.

- To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.

- To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Sloan Flushmate
30075 Research Drive
New Hudson, MI 48165

Privacy Statement

FLUSHMATE maintains high standards for the protection of privacy over the Internet. The only information FLUSHMATE obtains about individual visitors to our websites is information supplied voluntarily by the visitor. This means that you can visit our websites without telling us who you are or revealing any information about yourself. We do not sell or disclose individually-identifiable information obtained on-line about our visitors to anyone outside of FLUSHMATE unless it is required by law, or disclosure is necessary to protect the safety of customers, employees or property.

FLUSHMATE is committed to safeguarding customer privacy on all FLUSHMATE websites. We require our employees to protect the privacy of information about our customers and expect our partners and suppliers to do so as well. You can feel confident that your individually-identifiable information will be protected when you access our webpages or order information or products from us over the Internet. We employ security measures to safeguard your transactions with us.

The FLUSHMATE websites may contain links to other sites. We are not responsible for the content or the privacy practices employed by other sites.

To improve the services it can offer you, FLUSHMATE may opt to expand its capabilities for obtaining information about users in the future. FLUSHMATE will update this privacy statement continually to ensure that you are aware of developments in this area.

Security Statement

Ordering online from FLUSHMATE is worry free. Your security and peace of mind is important to us. Therefore, we've made online ordering safe and secure by implementing several measures.

FLUSHMATE uses the SSL (secure sockets layer) 2.0 encryption method, standard for the World Wide Web, to ensure that unauthorized parties cannot access any information you send to us.

We perform credit card verification via advanced security methods. These methods ensure authentication of client and server as well as confidentiality. As further protection, credit card numbers are only used during the verification process and are not stored on our servers.

These security measures are automatic; you do not need to do anything special to initiate them. Just follow the ordering procedure, and our security process takes over, encrypting the confidential information you supply to us. It's a highly secure way of doing business in a very safe environment-so you may order online with confidence!