Steve (NY) | April 20th, 2020
The 1995 FushMate wouldn't flush fully after nearly 25 years of service. I called FlushMate support and they were EXCELLENT in determining the problem, and that there were no replacement parts to repair the discontinued unit. I was guided to the exact new model, purchased it, and it arrived UPS very quickly. FlushMate support was running even though the country is currently on Chinese Wuhan COVID Pandemic lockdown. The experience getting through to technical support, and getting a product shipped immediately, was excellent. When the FlushMate did arrive slightly delayed in transit due to the pandemic, it contained everything including an installation wrench. The instructions were easy to follow and complete. With just a little adjustment for water pressure, it was up and running in an hour. The unit had Proudly Made in the USA stamped on it and on the FushMate web site too! Kudos FushMate! Thank you for thinking American.
Chris B. (Louisiana) | April 19th, 2020
Changed these types before and the most common complaint was the old style handle and lever.
The new flush handle cable system is far superior to the old style.
The wrench was a awesome addition.
Customer service was outstanding as well.
Keep it up!
Jeff (Ar) | February 1st, 2020
Extremely easy to do. Who ever had the idea to include the wrench needs a raise. It makes the whole job so easy. I will be ording a 2nd system to do a different bathroom shortly
Roger Prewitt (Kansas) | November 2nd, 2019
The directions were easy to follow and complete. Having the wrench included was great. I took my time, read everything carefully and finished in 90 minutes. For this kind of installation I think that's incredible and a direct result of having the right instructions and tools I didn't have to make any adjustments. The new handle system is a great improvement. I'm very impressed with the quality and ease of operation and highly recommend this replacement system.
Allen Ewbank (Michigan) | October 6th, 2019
The manual was very easy to follow. It took me about an hour and a half to install. I was surprised that the Flushmate wrench was included. The new handle and cable system works great. Much nicer than the old system with the metal rods. I bought a new foam tank to bowl gasket because the hard rubber one made the tank sit too high. All in all I'm very pleased with the unit.