FREQUEANTLY ASKED QUESTIONS
Q. Which Sloan FLUSHMATE system should I buy to install in my existing toilet?
A. Flushmate pressure-assist systems cannot be retrofitted into existing toilets. The units operate in conjunction with specially designed toilet bowls, and will not function if installed in a gravity-type bowl. FLUSHMATE Pressure-Assist technology cannot be retrofitted into a standard, gravity-fed toilet.
Q. How do I know what series Flushmate System I have?
A.Each FLUSHMATE pressure-assist system has is labeled with the model number, serial number, and series of that particular unit. You may need to compare your Flushmate to the pictures on our Web site, and find one that looks like your system.
Q. Where is eFlushmate.com, The Genuine Parts Store located?
A. eFLushmate.com, The Genuine FLUSHMATE Parts Store ships all orders directly from the FLUSHMATE factory located at: 30075 Research Dr. New Hudson, MI 48165
Q. What types of parts can I buy from you?
A. We carry the full line of Flushmate replacement parts, complete FLUSHMATE systems, Intelli-Flush hands-free sensor actuators, and change-out kits to replace other pressure-assist systems such as the Eco-Flush and PF/2 Energizer along with other products focused on water conservation and environmental preservation.
Q. How do I know if the part I need is in stock?
A. Since all orders ship from the FLUSHMATE factory, every part is always in stock and available for shipping.
Q. What if I can't find the parts I need?
A. If you can't find what you need browsing our parts store, using the search feature, or reviewing the Product List you can contact FLUSHMATE Consumer Services at 800-533-3460 during normal business hours (M-F 8:00 AM till 4:30 PM ET) or by emailing email@example.com. Consumer Services representatives will be happy to assist you and answer any questions you may have but cannot accept billing information or orders. All orders must be placed on-line through www.eFlushmate.com.
Q. When can I expect my order to arrive?
A. In most cases, all orders placed before 2:00 ET will ship the same day. We ship standard ground which usually takes 1-5 days to arrive. Expedited shipping options are available for an additional charge.
Q. Is there a minimum order?
A. eFlushmate.com does not have a minimum order.
Q. What payment options do you offer?
A. All purchases must be made using a valid credit card. We accept Visa, MasterCard, American Express, and Discover.
Q. Can I write a check for my order?
A. No, all purchases must be made using a valid credit card
Q. Do you accept purchase orders?
A. We do not accept purchase orders. Wholesale and retail distributors with approved credit and established terms should continue to submit purchase orders through the established channels.
Q. Do you have quantity pricing?
A. We currently do not offer quantity discounts on any item.
Q. What is your return policy?
A. Purchases made on-line through eFlushmate with a valid Return Authorization Number (RGA#) may be returned within 30 days of the original order date. To receive credit, you must request an RGA # prior to returning any item. Items must be returned to Flushmate unopened or in original condition suitable for resale, with a copy of the packing slip enclosed and with the valid RGA# written on the box.